Welcome to Moyu Technology (moyutechnology.com). To ensure that you have a pleasant shopping experience, please read the following refund terms carefully.
Refund Policy
We are committed to providing high-quality products and services. If you are not satisfied with the goods you purchased, you can apply for a refund according to the following terms.
Refund Application Conditions
You can apply for a refund in the following cases:
Defective or damaged products: If the product you received has quality problems or was damaged during transportation. Wrong product: If the product you received does not match the order. Refund Application Period
Refund applications should be submitted within 30 days of receiving the goods. Late applications will not be accepted.
Refund Process
Please follow the steps below to apply for a refund:
Contact Customer Service: Contact our customer service team via email panguanaskimmia@moyutechnology.com or customer service phone +1-5632056961, explain the reason for the refund and provide the order number and relevant photos (if applicable). Return the goods: After receiving our confirmation email, return the goods together with the original packaging and invoice to our designated address. The return shipping fee will be borne by us. Review and processing: We will review and process your refund application within 7 working days after receiving the return. The refund will be refunded through the original payment method. The processing time depends on the specific process of the bank or payment platform, usually 7 working days. Non-refundable situations
The following situations are not applicable for refunds:
The product was not purchased through our website.
The product has been used or damaged, and it is not a quality issue.
The refund application period has expired.
Return shipping
If the return is due to product quality issues or wrong goods, the return shipping fee will be borne by us. For returns due to other reasons, the return shipping fee will be borne by the customer.
Special instructions
Please ensure that the returned goods are well packaged and use a reliable logistics company to avoid damage or loss during transportation. Refunds only apply to the product itself and do not include any additional fees, such as gift wrapping fees, shipping fees, etc. (unless due to quality issues or wrong goods). Refund terms modification
We reserve the right to modify these refund terms at any time. Any modifications will be posted on this page and the update date will be indicated. It is recommended that you check these terms regularly to understand the latest regulations.
Thank you for choosing Moyu Technology, we will wholeheartedly provide you with satisfactory service!
